Admissions & Insurance

Admissions, Insurance & FAQ

Interested in knowing more about our insurance coverage, admissions process, and more? Keep reading to know more.

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Starting Your Journey to Recovery

Timely care can be crucial in the recovery process. With same-day/next-day admission typically available and intake services available from Monday to Saturday, we strive to ensure our patients receive the support they need promptly. Call our friendly admissions team at (718)-633–HOPE (4673) Option 1. They will guide you through a brief phone interview, answer any questions you may have, and help you arrange transportation to our inpatient program. We only accept patients who have been phone screened.

Insurance Coverage and Compatibility

We believe in making quality care accessible to all. That's why we accept NYS Medicaid and are In-Network with most commercial insurances.

Frequently Asked Questions

Please bring at least 5 clean, comfortable outfits, your photo ID and insurance card, and all of your medications in the original packaging they came in.

If you are planning to go to inpatient rehab directly following discharge, you may bring up to 10 outfits.

It is suggested that you bring shower shoes, and you may bring your own toiletries if you like.

You may bring unopened cigarettes, vaping devices, pods, or e-cigarettes as we are a tobacco-limited facility.

Items that are not allowed include: electronics of any kind (including flat irons), make-up, razors, illicit drugs or paraphernalia, THC/CBD vaporizers, and baseball caps or hats. If you have any questions about what you can and cannot bring, please speak with our staff at (718) 633-4673.

No, we do not provide laundry service at this time. With this in mind, please make sure your clothes are clean and ready to wear.

We understand that getting to treatment can be a challenge, so we provide transportation services covering all five NYC boroughs, as far North as Rockland County, and all of Long Island. Our goal is to break down barriers that prevent access to addiction treatment.

No, we do not allow visitors at this time.

You won’t need any money while you are here. We do not have vending machines or pay phones.

Admissions & Insurance

Simply call our admissions team at (718) 633-4673 option 1. We will ask you for your health insurance information, and then we will facilitate a short phone interview. Then, we will answer any questions you have about the process and set up your transportation.

Once you arrive at Genesis, you will be tested for COVID-19, assessed by our medical and clinical staff, and we will give you a brief orientation. Based on your toxicology and your history, an individualized treatment protocol will be implemented by the medical staff.

We are In-Network with most commercial insurances, NYS Medicaid & Medicaid Managed Care.

Call our facility to check your benefits at (718) 633-4673 option 1.